FAQ
Do I need to be present during the Local end of tenancy cleaning?
No, you don’t need to be on-site while our cleaners complete the job. As long as we have access, we handle everything professionally and can notify you when the cleaning is finished.
How far in advance should I book an end of tenancy cleaning?
We recommend booking at least 3–5 days before your move-out date to secure your preferred slot. Last-minute and same-day bookings are also available depending on availability.
What happens if the property fails the final inspection after cleaning?
If the landlord or property manager is not satisfied, we offer a free re-clean within a set timeframe. Our aim is to ensure you receive your full deposit without extra charges.
Do you offer carpet steam cleaning as part of the service?
Yes, deep carpet steam cleaning is available as an add-on. Our machines remove dirt, stains, and allergens, restoring carpets to a fresh condition.
Can you clean mold in bathrooms and kitchens?
Yes, we remove light mold from bathroom tiles, kitchen splashbacks, and other areas. For severe mold, we recommend professional remediation services.
Do you provide an invoice for the cleaning?
Yes, a detailed invoice is issued after completion. It serves as proof for landlords or property managers that a professional Local end of tenancy cleaning was carried out.
What should I do before the cleaners arrive?
Ensure the property is empty, personal belongings are removed, and utilities like water and electricity are connected. This allows us to clean efficiently and thoroughly.
Can I reschedule or cancel my cleaning appointment?
Yes, appointments can be rescheduled or cancelled with prior notice. We recommend informing us at least 24 hours in advance to avoid fees and secure a new slot.
Do you clean furnished rental properties?
Yes, we cater to both furnished and unfurnished rentals. For furnished homes, we clean around furniture and ensure all accessible areas are spotless.
What payment methods do you accept?
We accept cash, bank transfers, and major credit/debit cards to make the booking process smooth and convenient.